Cleaning Laboratory — Sales Assistant Assessment

Question 1 of 10

Scenario

You found a building where Cleaning Laboratory already cleans 3 offices. You now have contact information for 5 other offices in the same building — regular office spaces (not medical, not special industry).

Which email approach would you choose to reach out to them?

Option A

Subject: Cleaning Services Available in Your Building

"Hi [Name], I hope this email finds you well. We are Cleaning Laboratory, a professional cleaning company offering services in your area. We provide office cleaning, carpet cleaning, window washing, and more. If you're interested, we'd be happy to send you our price list and schedule a time to discuss your needs. Best regards, [Your Name]"

Option B

Subject: We're Already Cleaning 3 Offices in [Building Name] — Let's Talk

"Hi [Name], Quick note — Cleaning Laboratory currently handles cleaning for three offices in [Building Name], and we've been getting great feedback from tenants. Since we're already on-site regularly, we can offer you: • Flexible scheduling around your team's hours • Consistent quality (same team, same standards) • No extra travel fees Would it make sense to chat briefly this week? I can share what's working for your neighbors. Thanks, [Your Name]"

Option C

Subject: Noticed You're in [Building Name]

"Hi [Name], I'm reaching out because Cleaning Laboratory works with a few offices in your building, and I thought it might be useful to connect. If you ever want to compare notes on cleaning services or explore options, I'm happy to answer questions — no pressure. Let me know if you'd like to talk. [Your Name]"

Question 2 of 10

Scenario

A potential client fills out the contact form on your website. All they write is: "I need cleaning." No details. No description. No preferences.

What would be your first response to them?

Option A

"Hi! Thank you for reaching out to Cleaning Laboratory. To help us provide you with the best service, could you please share a bit more information? • What type of space do you need cleaned? (office, residential, medical, etc.) • How large is the space? • How often are you looking for cleaning? (one-time, weekly, bi-weekly, etc.) • Is there a specific date you'd like us to start? Once I have these details, I can send you a customized quote. Looking forward to hearing from you! Best, [Your Name]"

Option B

"Hi there, Thanks for your interest in Cleaning Laboratory! I'd love to help you out. Before I put together pricing, let me ask a few things so I can make sure we're the right fit: 1. What are you hoping to get cleaned? (Just so I understand the scope — office, apartment, post-construction, etc.) 2. What's been your experience with cleaning services before? (Helps me know what's important to you) 3. Any specific pain points or priorities? (Like consistency, eco-friendly products, tight schedule, etc.) No wrong answers here — just trying to set you up with exactly what you need. Does that sound good? [Your Name]"

Option C

"Hi! Great to hear from you. Cleaning Laboratory offers a variety of services, and I want to make sure we get this right for you. Can I ask — what made you reach out today? Was it a one-time need, or are you thinking about ongoing service? Once I know a bit more about your situation, I can walk you through options that make sense. Talk soon, [Your Name]"

Question 3 of 10

Scenario

You're on the phone with a potential client. They sound interested but hesitant. They say: "I'm not sure... I've used another company before and wasn't really happy. I don't want to go through that again."

How do you respond?

Option A

"I completely understand — that's frustrating. A lot of people come to us after bad experiences with other companies. Here's what we do differently: • We assign you a dedicated team, so you're not getting random cleaners each time • We do quality checks after every service • If something's not right, we come back and fix it — no questions asked We've been doing this for [X years], and we really care about getting it right. Would you be open to trying us out once, just to see the difference? What do you think?"

Option B

"I hear you — and honestly, I'd feel the same way. Bad cleaning service is worse than no cleaning service, right? Can I ask — what specifically went wrong last time? Was it consistency, communication, quality, or something else? Because depending on what mattered most to you, I can explain exactly how we handle that. I'd rather be upfront now than waste your time if we're not the right fit. Does that make sense?"

Option C

"That makes total sense, and I appreciate you being honest about it. Here's the thing — I'm not going to promise we're perfect, because no one is. But what I can tell you is that if something's off, you'll hear back from me directly. Not a voicemail. Not a ticket system. Me. We work with a lot of clients who were burned before, and the reason they stay is because we actually show up and fix things when they go wrong. If you want, we can start small — one cleaning, no commitment — and you can decide from there. Fair?"

Question 4 of 10

Scenario

You're sending a cold email to a real estate agent who manages several buildings. You've never spoken to them before.

What subject line and approach would you use?

Option A

Subject: Professional Cleaning Services for Your Properties

"Hi [Name], I wanted to reach out and introduce Cleaning Laboratory. We specialize in cleaning services for residential and commercial properties in [Area]. We work with several property managers in the area and would love to discuss how we can support your buildings. Would you be open to a quick call this week? Best, [Your Name]"

Option B

Subject: Quick Question About [Building Name]

"Hi [Name], I noticed you manage [Building Name] and a few other properties in [Area]. I'm reaching out because Cleaning Laboratory works with property managers to handle tenant turnover cleaning, common area maintenance, and ongoing janitorial services. One thing we hear a lot: 'I never know if my cleaning company will actually show up.' We solve that by assigning dedicated teams and keeping you in the loop with real-time updates. If that sounds helpful, I'd be happy to walk you through how we work. No pressure — just wanted to connect. [Your Name]"

Option C

Subject: Thought This Might Be Useful

"Hi [Name], I saw that you manage properties in [Area], and I thought it might make sense to connect. Cleaning Laboratory handles cleaning for apartment buildings, office spaces, and commercial properties. If you ever need a reliable team or want to compare what you're currently using, feel free to reach out. No sales pitch — just thought I'd introduce myself. [Your Name]"

Question 5 of 10

Scenario

A client emails you saying: "Can you send me your pricing?" No other context provided.

How do you respond?

Option A

"Hi! Absolutely — I'd be happy to send you pricing. Our rates depend on a few factors, so to give you an accurate quote, I'll need to know: • Type of space (office, residential, etc.) • Size of the space • Frequency of cleaning (weekly, bi-weekly, one-time, etc.) Once I have that, I can get you exact pricing right away. Thanks! [Your Name]"

Option B

"Hey! For sure — I'll get that over to you. Just want to make sure I send the right info. Can I ask — what kind of space are we talking about? And are you looking for regular service or a one-time clean? That way I can give you pricing that actually makes sense for what you need, instead of just throwing numbers at you. Sound good? [Your Name]"

Option C

"Hi there! Happy to share pricing. Before I do, can I ask — what's prompting this? Are you currently using another service, or is this something new you're looking into? Just trying to get a sense of what you're working with so I can point you in the right direction. Let me know! [Your Name]"

Question 6 of 10

Scenario

A potential client responds to your email and says: "Your prices seem a bit high compared to what I'm paying now."

How do you handle this?

Option A

"I totally understand — price is definitely important. The difference usually comes down to what's included. With us, you get: • Background-checked, trained staff • Eco-friendly products at no extra charge • Quality guarantee — if you're not happy, we come back for free A lot of cheaper companies cut corners on staff quality or skip areas to save time. We don't do that. That said, if budget is tight right now, I'm happy to work with you on a custom plan that fits. Would that help?"

Option B

"That's fair — and honestly, I'd be thinking the same thing if I were you. Can I ask — what are you currently paying, and what's included? I'm not trying to undercut anyone, but sometimes I find that people are comparing apples to oranges. For example, if your current service is skipping restrooms or only doing surface-level work, that's why the price is lower. If they're doing the same scope as us, then yeah, we might just be priced higher — and I'd want to explain why that is. Does that make sense? What does your current service actually cover?"

Option C

"I hear you — price matters, and I respect that. Here's my take: you're probably not looking for the cheapest option. You're looking for the best value, right? If your current company is doing a great job and you're happy, honestly, stick with them. But if you're dealing with inconsistency, no-shows, or corners being cut, that's where we come in. We're not the cheapest, but we're the most reliable. And if reliability is worth something to you, then the price makes sense. Does that sound like what you're looking for, or are you really just trying to find the lowest number?"

Question 7 of 10

Scenario

You're reaching out to a medical office that you found through research. They haven't requested cleaning services.

What approach would you take in your email?

Option A

Subject: Specialized Cleaning for Medical Offices

"Hi [Name], I'm reaching out from Cleaning Laboratory. We specialize in cleaning for medical offices and understand the unique requirements that come with maintaining a healthcare environment. We're fully trained in infection control protocols and use hospital-grade disinfectants to ensure patient safety. If you'd like to learn more about how we can support your practice, I'd be happy to schedule a brief call. Best regards, [Your Name]"

Option B

Subject: Quick Question About [Practice Name]

"Hi [Name], I know you're probably not thinking about your cleaning service right now — but I wanted to reach out just in case. Cleaning Laboratory works with several medical practices in [Area], and we're really careful about the standards required in healthcare settings. Things like proper disinfection protocols, OSHA compliance, and not cross-contaminating between exam rooms. If your current setup is working great, no problem at all. But if you ever want a second opinion or run into issues, feel free to reach out. [Your Name]"

Option C

Subject: Cleaning Laboratory — Medical Office Services

"Hi [Name], Just wanted to introduce myself. Cleaning Laboratory provides specialized cleaning for medical offices, and we're always looking to connect with practices in [Area]. If you ever need cleaning services or want to explore options, I'm here. Thanks, [Your Name]"

Question 8 of 10

Scenario

A lead from your email campaign replies: "Not interested." That's all they say.

What do you do?

Option A

"No problem at all — thanks for letting me know! If anything changes down the road, feel free to reach out. Best, [Your Name]"

Option B

"Totally understand — no worries! Just curious (and no pressure) — is it because you already have someone you're happy with, or just not looking right now? Either way, I appreciate the response. [Your Name]"

Option C

"Got it — thanks for letting me know! If you ever want to revisit this or just have questions about cleaning in general, I'm always happy to help. Take care, [Your Name]"

Question 9 of 10

Scenario

You sent a proposal to a potential client 5 days ago. They haven't responded. You want to follow up.

What would your follow-up email look like?

Option A

Subject: Following Up on Proposal

"Hi [Name], I wanted to follow up on the proposal I sent over last week. Have you had a chance to review it? If you have any questions or need any adjustments, I'm happy to help. Looking forward to hearing from you. Best, [Your Name]"

Option B

Subject: Just Checking In

"Hi [Name], I know things get busy, so I just wanted to circle back on the proposal I sent last week. No pressure at all — just want to make sure it didn't get lost in your inbox. If you need more time or have questions, totally fine. Let me know where you're at when you get a chance. [Your Name]"

Option C

Subject: Should I Close This Out?

"Hi [Name], I sent over a proposal last week and haven't heard back — totally get it, things come up. Just want to make sure I'm not bothering you. If now's not the right time, I'm happy to follow up later. If you decided to go another direction, no hard feelings at all. Let me know if I should keep this open or close it out. Thanks, [Your Name]"

Question 10 of 10

Scenario

A church reached out asking for a quote for weekly cleaning. They mention they're on a tight budget.

How do you approach this conversation?

Option A

"Hi! Thanks for reaching out. I completely understand budget constraints — we work with several churches and nonprofits, and we try to be flexible. Let me put together a quote based on your space and needs. If it's too high, we can look at adjusting the scope or frequency to fit your budget. Can you share the size of your facility and what areas need to be cleaned? Looking forward to working with you. [Your Name]"

Option B

"Hi there, Appreciate you reaching out, and I totally get the budget piece — churches are always mindful of that. Before I put together pricing, let me ask: what's most important to you? Is it keeping the sanctuary spotless, focusing on high-traffic areas, or making sure restrooms are always clean? Sometimes we can prioritize certain areas and reduce frequency elsewhere to keep costs down while still giving you what you need. Would that work for you? [Your Name]"

Option C

"Hi! Thanks for thinking of us. I'd love to help. I know budgets can be tight, especially for churches. Here's what I'm thinking — let me get some details from you (square footage, areas to clean, etc.), and I'll put together a few options at different price points. That way, you can see what fits and decide what makes sense for your congregation. Sound good? [Your Name]"

Sales Assistant Assessment

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